QI'm interested in getting pricing information for my camp. How do I get started?

A The first step is to request a catalog, which will allow you to see the wide selection of high-quality, high-value archery equipment and supplies that we offer to camp, school, 4-H, scout and other organizations. Once you have selected the items you’d like to order, you can call us at 888-808-1801 to request a formal quote or place your order. We also gladly accept orders via email or fax at 860-646-6151.


QWhat information do you need from us in order to process our order?

A

The first time you place an order with Hall’s Arrow,  you will be asked for general information such as the name of your organization, your shipping and billing addresses, the name of the person responsible for the order, a billing contact person (if applicable), the organization’s telephone number, and tax exempt information (if applicable). If you are paying by credit card, we will request that information at the time that you place your order. If you are an established organization requesting Net 30 billing terms, we will also require a note on your organization’s letterhead, confirming that you are requesting Net 30 terms, and we will also require a copy of your organization’s tax exempt certificate (if applicable).

QHow soon will our order ship, and how do you determine shipping charges?

A Hall’s Arrow ships most orders via UPS Ground, within two business days of the date we receive your order. Shipping charges are calculated based primarily on dimensional weight; thus, larger packages and heavier items will incur greater shipping fees. Charges will also vary based on whether your shipping address is a residence, whether UPS imposes a delivery area surcharge, and the dollar amount of your order (for insurance purposes). There are a few items in our catalog which will be drop-shipped directly from the manufacturer; these items (primarily target mats) are noted in the catalog as such. If you need to estimate shipping, you can call us for a quote – or a generally safe number to use is ten percent of your order total.

QWhat are your terms of sale?

A Hall’s Arrow accepts all major credit cards for payment at the time your order is placed. Net 30 accounts may be established for institutional accounts, provided that we have all of your organization’s contact information, a copy of your organization’s letterhead, and tax exempt certificate (if applicable) on file. When we extend Net 30 terms, there is an express understanding that all invoices must be paid within 30 days. Payment is accepted via cash (in person for local accounts), check or credit card. Accounts which neglect to pay their invoices within 30 days will be changed to a “pre-pay” account, meaning that payment will be due at the time the order is placed. The discounts that we offer (i.e., the prices listed in our Camp and School Catalog, which are already discounted) will expire on all invoices that remain unpaid after 60 days; these invoices will be re-billed at retail prices.

QI am a retail customer. Can I order from your catalog?

AThe pricing offered in our camp and school catalog is discounted specifically to meet the unique budgetary needs of camps, schools and nonprofit organizations who purchase specific items, usually in large quantities. The pricing in this catalog is extended only to these types of organizations. We are in the process of developing a different catalog that will meet the needs of retail customers. If you know of a specific product that you would like to order, please call or email us for a price quote and shipping information and we’ll be happy to help you. Otherwise, please let us know that you are in need of a retail catalog, and we’ll be sure to send one as soon as they are available.